100% satisfaction guaranteed.
If you're not satisfied with your BKJ Jeans or Athletic Pants please reach out to us within 30 days of receipt of your order for a return authorization number. We will arrange an exchange or refund the purchase price of your product when we receive back your return order. We prefer to do an exchange on your order for a size that fits. If you exchange the same item (ie. BKJ Jean for BKJ Jean) in a different size we will ship your replacement item free of charge to you.
We can also exchange a pair of BKJ Jeans sent back for a pair of BKJ Athletic Pants and we will issue a $10 credit to be used on a future order. We can also exchange a pair of BKJ Athletic Pants for a pair of BKJ Jeans and send a Pay Pal invoice for $10 to pay for the difference. Either of these exchanges will also be shipped to you free of charge.
You must return your order to Big Kidz Jeanz, attn: RETURNS/EXCHANGES, 1510 Central Avenue, Suite 320, Albany, NY 12205. Please include the original packlist as well and write RETURN or EXCHANGE (and note corrected size and/or style) along with the RETURN AUTHORIZATION NUMBER provided by customer service. Item must be in original new condition and not washed or worn other than to try on for fit.
Orders sent back to factory will not be accepted as this is a manufacturing/processing facility and NOT equipped to handle returns. Orders sent without a return authorization number will not be accepted. Returns sent to our PO Box will not be accepted. Orders must be received within 10 days of RA# being issued to receive credit. Please allow 2-3 business days for your return to be checked in and refund or exchange to be processed.